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4Communication Skills

Communication Skills



I am currently doing Bachelor of Biomedical Science and focusing majorly on the areas research. This is the area I want to build my career. Some of the activities that I will do are data management, reporting and developing presentations. I am driven by values and career objectives inclined towards self-empowerment, access of better education to all and gender equality. I have to strive and see that in my area of expertise as a researcher analyst, I do all things possible with the highest level of professionalism to provide the best information for decision-making. The information can best describe situations, help in assessing their state and guide in the best possible and workable decisions. This will enable me to contribute to organization needs and respond to wide clientele needs with the highest level of satisfaction. 

Company Profile

SATS is a company that deals with analysis of chemicals and delivers results within appropriate time for most companies that work with petrochemicals and processing chemicals. There are quite a number of departments which work together including operations, laboratory and finance. The interviewee was a central manager who manages the data results and communicates with other managers in the customers organizations, I would like to have a career like his and therefore I have chosen him. 

Interview with central manager


Communication skills bring clarity, precision and comprehensiveness, as Sageev & Romanowski (2001) points out. Good communication skills aid employees in solving problems, Maguire et al., (2002), and they help in sharing ideas. They are as important as they help employees to be more inspired to work harder because there is clear understanding of what is required. Good communication skill help reduce misunderstanding and mistakes among the employees. This is not forgetting that, they create very good interpersonal connections and effectiveness in this organisation, Fallowfield et al., (2003).


Good communication skills are composed of speed and clarity. The message being communicated is delivered at the right time and in understandable way. Examples of constituents of good communication skills are responsibility, listening ability, solving problems, open mindedness and adaptation to opinions.


A lot of emphases are placed on the ability to deliver the right information at the right time to the right place (people) in the organisation. Another thing emphasised a lot is listening capacity of the employees. Candidates who are able to demonstrate these are given priority.


Assertiveness and attentiveness


Both oral and written communication skills are assessed equally. However, oral is given prominence for those workers whose responsibilities are within the organization while written is emphasized to those who particularly are involved in writing chemical analysis reports to client organizations (Beebe & Redmond, 2011). Oral communication skills are more important in this organisation because of clarity of information being communicated. To understand every process, expressions and functions right, clarity is needed. This is not possible with written communication skills as some information is better expressed by way of illustration. Oral communication skills would help in putting across, reassuring and persuading the employees using signs, something that would not be possible with written communication. It is for this that makes oral communication skills more important in this organisation.


One on one speaking, discussions, debates, open forums, speeches and oral examinations are the forms of oral communications that are most important in this organisation, (Beebe & Masterson, 2009). 


The audience are the employees, managers and supervisors. All these audience are involved for clarifying information, getting feedback, training and explaining details.


Reports are pervasive with the organization from lab reports, analysis and client feedback reports. Eg.


Beebe, S. A., & Masterson, J. T. (2009). Communication in small groups: Principles and practice. Boston: Allyn and Bacon.

Beebe, S. A., & Redmond, M. V. (2011).Interpersonal communication: Relating to others. Allyn & Bacon.

Fallowfield, L., Jenkins, V., Farewell, V., & Solis-Trapala, I. (2003). Enduring impact of communication skills training: results of a 12-month follow-up. British Journal of Cancer, 89(8), 1445-1449.

Maguire, P., & Pitceathly, C. (2002). Key communication skills and how to acquire them. BMJ: British Medical Journal, 325(7366), 697.

Sageev, P., & Romanowski, C. J., (2001). A message from recent engineering graduates in the workplace: Results of a survey on technical communication skills. Journal of Engineering Education90(4), 685-693.