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Team purpose

A team is defined to be a collection of people who share the same ideas and have the same mission to accomplish in order to achieve the desired goals. The purpose of a team is to combine their efforts and work towards achieving the desired goals. The team has roles to play in the realization of the vision of an organization. These roles include; developing ideas, participating in discussions that are intended to improve performance, work under their team leader and help each other to strengthen the efforts towards achieving goals. Working as a team is important especially for a company has projects that are geared towards improving the organization image. For example, the case of BizOps enterprise operation plans.

Performance plan

Key performance indicators


Training the team members

To enhance high performance

Check on the performance after every two weeks

Check on the performance of the company

Conducive work environment

To motivate the team members

Check on any complaints from the team members after every week

Match the performance with the current work environment

Two-way communication and transparency

To encourage feedback from team members

Check on the feedback from the team members frequently

Improved cohesion among the team members and thus high performance

Strategies used to support team members

Open communication, team members would be motivated when there is open communication as this will enable them to communicate their ideas without fear. It will also build their confidence. Selection of team members is another strategy to be used whereby the team members whom they relate well will be selected together so as to avoid conflicts. Ensure trust is the third strategy to enable team members to gain trust with their team leaders and managers. It is said that ‘work and no play makes Jack dull,’ this analogy will be used as a strategy to empower teamwork through spending time having fun with the team members.

Strategies to strengthen team performance

Identifying objectives; this is a strategy that is very essential for team members because it will help them understand the purpose of their efforts. Clearly stated objectives will enable them to feel the need to put more effort to achieve these objectives. Also in the process of identifying objectives, the team members will be able to contribute their ideas on the planning stages. The discussion is another strategy that team members will be exposed to ideas through brainstorming, in this case, decision-making process will be accomplished by involving the tea members. Team member’s participation in decision making is important for building trust and to make them feel part of the activities to be undertaken. Team building through interactive sessions will also help the team members to identify each other’s weaknesses and strengths which will be beneficial in the journey to achieve the goals.thi will be done through encouraging support and feedback from each team member.

Activities to encourage responsibility

Each member of the team has their strengths and weaknesses, identification of these aspects will be a step towards improving their performance. The manager should be able to evaluate each team member before a delegation of duties is done. Training the team members is a strategy that will influence their decisions and their performance. Training not only adds knowledge but is also encourages responsibility. Every team member should be accountable for their actions and therefore they will be motivated through training. A delegation of duties is another strategy that will be used to encourage responsibility when a team member is delegated duties that are within his skills and capabilities, they will be fully responsible because they are doing what they are skilled at. There is nothing as good as performing duties which you are skilled and competent at. Assigning a team leader in every group is important for the purpose of accountability. When team members have a leader, they will be motivated because they will be influenced by their team leader; this is for the purpose of high performance because a leader will always work towards influence high performance. For the case of BizOps, the team leaders will be responsible for producing the best results.

Policy and procedures

Establishing team vision

A vision should be established and communicated to the team members so that they can have a clear insight on what they are participating. Establishing tam vision is the first step towards encouraging responsibility.

Ensure favorable work environment

There is no employee who would wish to work is an environment that is not conducive. For an organization to achieve its goals, the work environment should be favorable to motivate staff towards achieving goals. The same case applies to eh team members; a conducive environment will influence their efforts and hence responsibility

Communicate clear responsibilities and expectations

Communication is essential because team members will get the information needed, communicating responsibilities will enable them to take their time to understand their roles and hence plan on how to meet the expectations. Clear responsibilities will result to positive results.

Training and delegation

Training and delegation are a policy that will ensure all the team members are well equipped with knowledge on what the organization is intended or planning to accomplish. It will also add knowledge on some skills that are needed. The delegation also involves identifying and matching skills and the duties to be assigned to the team.

Leadership techniques to encourage feedback

Use of suggestion box; team members will be more comfortable when giving feedback through suggestion box than in an open discussion. Assign the team leaders the responsibility of giving feedback; it is obvious that employees consider it difficult to give feedback to their boss, therefore, when there is a responsible coach, feedback will be enhanced. Ensure follow-up; following up on the team members to check on their progress will motivate them to give feedback when needed.

Process used to recognize and address issues

Problem identification; this is where the manager will ensure that he identifies the problem by observing the actions of team members and identifying the symptoms.

Data collection; in order to ensure that the problem exists; data collection should be done on the basis of the symptoms identified. In this case, the manager will be able to identify the impact of the problem.

Identifying causes of the problem; having collected data, the manager will be able to analyze and identify the main cause of the problem. This will help in coming up with solutions to end the issue identified.

Selecting the immediate cause; it is obvious that among the possibilities that cause a problem, there is one main cause. Identification of the real cause is a step towards looking for the best remedy.

Recommend the best solution; this is the last stage whereby the manager will analyze, evaluate and come up with the best solution for the problem.

BizOps managers to lead by example

Leading by example is the act of motivating and influencing the team members to work in the same direction so as to achieve the goals. Therefore, the trait of tolerance and optimism will be used to influence the team members. Communication is another aspect that will be needed so as to build trust among the employees.

Facilitating communication among stakeholders

Stakeholders need to be informed of any activity or projects intended to improve profits of BizOps. Communication is, therefore, essential; inviting the stakeholders to all the meetings on planning for projects will boost communication and trust. Allowing them also to participate in implementation process will motivate their contribution as well.

Facilitating a two-way communication

Immediate feedback between the team members and the senior management will be established for the purpose of facilitating a two-way communication. Transparency will also be applied in communication so as to motivate team members o be responsible and work towards extraordinary performances. The senior management should take serious the issues concerning the team members, in this case, there will be efficient communication.


Dyer, W. Gibb, Jeffrey H. Dyer, and William G. Dyer. Team Building: Proven Strategies for Improving Team Performance. San Francisco, CA: Jossey-Bass, 2013. Print.