Social Work: REFLECTION ON Communication Skills1

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Social Work: Reflection on Communication Skills

Social Work: Reflection on Communication Skills

Developing good social strength as a tool of breaking barriers to systematic change of reducing social inequalities and injustice amongst Australian people has been my ambition. With the help from Bogo (2006), I realised as a student I need to adopt a reflective review and evaluation of outcomes from all activities I engaged in through my pursuit of becoming a competent social worker. My reflection from the last session is that it takes a person with good communication and relationship skills to break the social barriers amongst people.

Establishing good relationship with other people around me has been a problem for me as a person and sometimes I end up in argument with them causing conflicts and disagreements. However, from the session, I learnt that good relationship with others is established when there is a good understanding between the people involved. I related this with my findings from O’Connor et al (2008) and I realised that before I get to understand people around me, I need to understand myself first. O’Connor and his colleagues say understanding one’s self involve getting to evaluate emotion intelligence that allows development of relationship skills. Therefore, from this, I understand that I need to keep my emotion, perception, and even the knowledge I have about those who I interact with in check so as to enable me build a strong relationship skills, free from judgements and avoid conflict caused by misunderstandings amongst people.

I have always had this perception about the difficulties that are there when faced with tricky situations such as dilemma. I have had problems making constructive decisions out of such situations and sometimes I end up making the non-intended one. However, I after the session, I feel now I am in a good position to make constructive decisions and come up with steps of solutions that can be used to effectively solve problems in tricky situations. This confidence was even raised higher when I read “Critical reflection and direct practice” by Fook and Gardner (2007). I understand communicating myself clearly to people around me starts with a reflection of thought and feelings, put into practice and communicated effectively through well-chosen words keeping into consideration, the feelings and understanding of the people involved. I also came across this idea that a competent social worker is one who professionally communicates and employ ethical conduct when interacting with people (AASW, 2010).

I have found this session useful and it is therefore my belief that at the end of my studies, I will be able to have the requirements necessary to take part and commit myself in achieving the Australian people’s rights and social justice professionally.

Reference List

Bogo, M. (2006). Social work practice: concepts, processes, and interviewing. New York: Columbia University Press.

Fook, J. and Gardner, F. (2007). “Critical reflection and direct practice”, in Fook, J., and Gardner, F., practicing critical reflection: a resource handbook. Open University Press, Maidenhead.

O’Connor, I. Wilson, J. Setterlund, D. and Hughes, M. (2008). “Engaging with others: use of self, relationship building and communication processes in practice”, in O’Connor, I. Wilson, J. Setterlund, D. and Hughes, M., Social Work and Human Service Practice, 5th edn, Pearson Education, Frenchs Forest, N.S.W.

AASW. (2010). Code of Ethics Work. Canberra: Australian Association of Social Workers.