Manage a Small Business

  • Category:
    Business
  • Document type:
    Assignment
  • Level:
    High School
  • Page:
    2
  • Words:
    997

6Manage a Small Business

Manage a Small Business

Project 1: Staffing Plan

The business is a restaurant named Marmara Restaurant and it will seek to provide drinks and foods from the customer in exchange for a certain amount of money. The business will require approximately twenty employees and these is based in the need to meet the needs of the customer in the most effective manner (De J Cronje, Du Toit & Motlatla, 2004). The table below shows the positions that the employee will hold as well as the competencies that they will need.

Position Title

Education / Experience Qualifications

General Responsibilities

To be determined

Excellent in people skills

2 years experience and

able to handle pressure

Overseeing on the general restraint activities

Help in setting menu prices as well as in purchasing supplies

Assistant Manager

To be determined

Experience of 3 years

Cool when working under pressure

Assist managers in training duties and is involved in decision making

Kitchen manager

To be determined

Cool when working under pressure

Experience of 2 to 3 years

Buying ingredients and supplies and enhancing quality

To be determined

Good memory

Excellent people skills

Work efficiently and quickly

Taking orders

Reporting orders and calculating the bills

To be determined

Prior experience in a restaurant kitchen

Work well with others

Prepare order on a timely manner

To be determined

Skills in cash handling

Cool when faced with pressure

Excellent people skills

Record customer orders

Handle cash

Responds to customer concerns in relation to their orders

Dishwasher

To be determined

Work quickly and effectively

Work well with others

Wash the dishes

Keep the kitchen environment clean

To be determined

Highly organized

Cool under pressure

Patience

Excellent people skills

Welcome customers

Distribute menus

Take customers to their seats answering calls and scheduling for reservations

The employees will be employed on a permanent basis so as to eliminate staffing problems now and in the future. The employees will be recruited through the use of a staffing agency and the reason for choosing this form of recruit is based in the fact the agencies have a large pool of professionals (Pearce & Robinson, 2003). The induction process will take a period of one month and they will be given an induction pack which will include the organizational chart, human resource manual job description, the marketing materials, telephone lost of the staff members, security access as well as a safety induction which will include the evacuation procedures. The new employees will be offered with hands-on training this will ensure that the employees experiment and try out their new skills. The performance of the employees will be evaluated through the use of the following aspects punctuality, quality of work, attitude, personal habits, personal presentation, random checks and client survey. I will conduct employee reviews by scheduling them in advance and ensuring that they take place consecutively (Pearce & Robinson, 2003). The review will also be conducted in a private setting and outside the working environment and the discussions should be unhurried. I will also require the employees to state their accomplishments and areas that need to be improved to enhance their performance. I will encourage feedback from the employees by ensuring that any feedback offered is acted upon in the most appropriate manner.

Project 2

Based on the fact that the employees need counseling, I would inform them about the meeting verbally. I would make the employees feel at ease at the meeting by locating the meeting in a conducive environment to enhance the discussion of issues at hand. I would make use of a simple language and show the two of them that a problem really exists since they spend a considerable amount of their time arguing as opposed to working (Olsen & Haslett, 2002). So as to address the issue I would use an external mediator so as to ensure that the decision arrived at is not basis and thus it will be the most effective one in the given situation. I think that an objective mediator ought to be present to ensure that the decision arrived at does not favor any of the employees since he has no direct contact with them. The decision arrived at should be documented and recorded. The plans should be put into action by ensuring that the concerned parties are following the decisions arrived at to the letter. The plans will be monitored and followed up on a weekly basis and in instances arise when either of the party fails to follow or adhere to the decisions an alternative solution should be arrived at (Hellrigel, Jackson & Slocum, 2008).

Project 3

I tend totally agree with the statement made by Andrew Camegie, that teamwork relates to the ability to work together with others in achieving a common vision . Through teamwork people have the ability to unswerving individual accomplishments in achieving the organizational objectives. Teamwork works as the fuel that allows people who are to achieve uncommon results. When people working in teams and able to deal with the challenges of teamwork, they are able to achieve more when working in groups as opposed to when they work individually since there is additional efforts from all members as they try to ensure the success of the teams. Additionally, through teamwork the different opinions and ideas from the other team members play an essential role in achieving the uncommon results from a group of common people (Du Toit, Erasmus & Strydom, 2010).

References

De J Cronje, GJ., Du Toit, GS. & Motlatla, MDC. (2004). Introduction to Business Management. Cape Town: Oxford University Press.

Du Toit, G.S., Erasmus, B.J. & Strydom, J.W. (2010). Introduction to Business Management. Cape Town: Oxford University Press.

Hellrigel, D., Jackson, S.E. & Slocum, J. (2008). Managing: A Competency Based Approach. Mason: Thomson Higher Education.

Olsen, J.E. & Haslett, T. (2002). Strategic Management in Action. Systemic Practice and Action Research, 15 (6), 449-464.

Pearce, J.A. & Robinson, R. (2003). Strategic Management: Formulation, Implementation and Control. New York: McGraw-Hill.