Learning program Essay Example

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    Education
  • Document type:
    Coursework
  • Level:
    High School
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Appendix A LEARNING PROGRAM

Trainer/Assessor

Organics Supermarkets

Purpose of the Learning Program

To provide basic business skills for Organics Supermarkets workers. Organics management also require that their workers be trained on proper communication skills and occupational health safety procedures. The four Organics workers are; Dylan, Joelle, Sunita and Jake.

Background of the Learning Program

The workers have poor skills in two major areas, communication and WHS. Information gathering, information forwarding and information analysis using in-house forms is a major problem among the four workers. Completion of assigned tasks in both direct and indirect supervision is also a challenge among the workers. The workers also have inadequate knowledge regarding WHS while under either direct supervision or working independently. The human resource manager, Ryan, has insisted that the learning program should equip the workers with the proper communication skills and WHS skills. From the learning program’s requirements, the two most appropriate units of competency are:

  • BSBCMM101A Apply basic communication skills

  • BSBOHS201A Participate in OHS Process

Learners

Target learners and their characteristics

Learner 1: Dylan:

Background: Completed his junior education three years ago,

Characteristics: Good skills in internet use but quite poor in other computer skills. He’s very confident but he’s not a good team player. He’s capable of preparing a simple document.

Learning styles: works well with written instructions and examples during training, and prefers to use pen and paper.

Learner 2: Joelle:

Background and experience: Has two years experience in cleaning a construction site. Has previous counter assistant experience in the local shopping centre.

Characteristics: Has good leadership skills and has created good rapport with the office team. She is capable of performing her task at a basic level.

Learning Styles: learns best by making observations as the task that is being modelled and then undertaking the observation herself.

Learner 3: Sunita:

Background: Completed secondary education in India and migrated to Australia when she was 15. She has been living in Australia for the last 5 years.

Experience: She has six months experience as a receptionist in the local council, Characteristics: Very personable, a fast learner but she has no formal qualifications.

Learning styles: Prefers to write down instructions with pen and paper.

Learner 4: Jake:

Background: Recently promoted to office team leader. He has very little or no business skills.

Experience: He has been working for the company for six months.

Learning styles: He is a ‘hands-on’ learner and works well with verbal instructions.

Learners’ Special Needs

Description

Management Strategy

Dylan: Poor computer skills

Joelle: Not capable of performing advanced tasks at work.

Sunita: Has no formal qualifications

Jake: Has little or no business skills.

Dylan: To undergo basic computer training that can enable him perform computerised tasks at work.

Joelle: Advanced tasks should be performed while she watches so that she can learn by making observations.

Sunita: To undergo formal training to help her handle the various tasks at work.

Jake: to undergo a training on business skills with the instructions being given verbally.

Delivery period

Code and title of qualification

Units of competency

Core/Elective

BSBCMM101A

Apply basic communication skills

BSBOHS201A

Participate in OHS Process

Prerequisites

Delivery and Assessment

The learning program should take one to two days and most of the required assessment is done during the program.Duration:

Organisation

Alignment with units of competency

Program Area

Unit(s) of competency

Work safety

BSBOHS201A Participate in OHS Process

Implement workplace safety requirements

BSBOHS201A Participate in OHS Process

Participate in WHS consultative processes

BSBOHS201A Participate in OHS Process

Follow safety procedures

BSBOHS201A Participate in OHS Process

Identify workplace communication procedures

BSBCMM101A Apply basic communication skills

Communicate in the workplace

BSBCMM101A Apply basic communication skills

Draft written information

BSBCMM101A Apply basic communication skills

Delivery modes

Evidence-gathering techniques

The ticks on this chart refer to the documented evidence gathering techniques used in each unit

Demonstration

Questioning -Written or Oral

Workplace observation

Scenario-Problem Solving

Role-play

Case Study

Interview

Third Party

Program area

Work safety

Implement workplace safety requirements

Participate in WHS consultative processes

Follow safety procedures

Identify workplace communication procedures

Communicate in the workplace

Draft written information

Learning environment, including OHS/WHS requirements

A safe learning environment will be ensured by making sure that no eminent threat to security is in the learning area. Also, safety equipments, safety procedures and safety experts should be available in case of any incidences.

Scheduling and sequencing

Each session will be planned in more detail in the unit of competency TAEDEL401A Plan, organise and deliver group-based learning.

Learning Program name:

Specific learning outcomes

Delivery method

Learning activities

Resources

Work safely

This session aims at training the workers on how to ensure a safe working environment for everyone

Demonstrations and questioning

Doing safety equipment checks and following safety procedures step by step

Safety equipments, safety procedures

Implement workplace safety requirements

This session will narrow down to the safety requirements of Organics supermarkets

Demonstrations and questioning

Identifying potential hazards in the work place and implementing workplace procedures on emergency incidents and identifying the designated persons to handle various incidents.

Safety equipments, safety procedures, designated safety workers

Participate in WHS consultative processes

This session will involve training on how to reduce health risks and how to respond to WHS consultative processes.

Questioning, scenario problem solving, case study and workplace observation

Participating in OHS consultative meetings, eliminating hazards and reducing health risks and also taking up OHS issues with the relevant authorities

Safety procedures, designated safety workers

Follow safety procedures

This entails how best to deal with an OHS issue in the workplace

Questioning, workplace observation, demonstrations

How to identify and report emergency incidents. how to follow organization procedures on emergency incidents

Safety equipments, safety procedures

Identify workplace communication procedures

This session involves understanding and identifying communication procedures in Organics Supermarkets

Questioning, workplace observation, demonstrations

Seeking advice on how to identify appropriate communication method/equipment, lines of communication and the appropriate people to report to

Lines of communication, workplace procedures, communication equipment, appropriate communication workers

Communicate in the workplace

Training on how best to convey and react to both verbal and non-verbal communication in the workplace.

Demonstrations, Questioning, scenario problem solving, case study and workplace observation

Use of effective questioning, listening, speaking, non-verbal and feedback skills.

Appropriate workers

Draft written information

Identifying appropriate methods of communicating written information

Demonstrations, workplace observations

Proper drafting, presentation and communication of written information

Written information, communication standards

Delivery and assessment staff competencies

Program area

Delivery/
Assessment

Competencies of staff

Technical

Infrastructure requirements

(A tick indicates that the RTO has the required infrastructure.)

Details of learning program review with relevant stakeholder/s

I and Ryan have reviewed that the staff of Organics Supermarkets has acquired the appropriate OHS and communication skills and are therefore hereby been issued with a Statement of Attainment.

Program Manager’s endorsement:

Client/Industry Representative:

Trainer/Assessor

Oswald Company Ltd

Purpose of the Learning Program

One of the employees has a problem working properly with his co-workers. This is because he cannot effectively manage his anger and personal issues. The learning program is meant to help him improve relations with his fellow workers. The employee’s name is Alex.

Background of the Learning Program

Alex, who is an accounts officer at Oswald Company Limited has problems relating well with his co-workers. This is mostly because he has personal issues which make him over react to issues at work. From the learning program’s requirements, the two most appropriate units of competency are:

BSBWOR201A Manage personal stress in the workplace

BSBWOR203A Work effectively with others

Learners

Target learners and their characteristics

Alex has been an accounts officer for Oswald Company Ltd for the last three years. He is a registered accounting practitioner by the national accounting body. He has 7 years experience in the field of accounting. He is not very good at handling issues with customers. He is very fast with accounting tasks and prefers handling everything by himself as he considers most of her co workers slow.

Learners’ Special Needs

Description

Management Strategy

Poor customer relations

Alex should undergo training on how to relate well with customers

Delivery period

Code and title of qualification

Units of competency

Core/Elective

BSBWOR201A

Manage personal stress in the workplace

Elective

BSBWOR203A

Work effectively with others

Elective

Prerequisites

Delivery and Assessment

Duration: Delivery will take 4 hours while assessment will take another 4 hours

Organisation: Oswald Company Ltd

Alignment with units of competency

Program Area

Unit(s) of competency

Stress management training

Manage personal stress in the workplace

How to create a good rapport with co-workers

Work effectively with others

Delivery modes

Delivery modes will include questioning, interview, scenario-problem solving and case study.

Evidence-gathering techniques

The ticks on this chart refer to the documented evidence gathering techniques used in each unit

Demonstration

Questioning -Written or Oral

Workplace observation

Scenario-Problem Solving

Role-play

Case Study

Interview

Third Party

Program area

Stress management training

Work effectively with others

Learning environment, including OHS/WHS requirements

A safe learning environment will be ensured by making sure that no eminent threat to security is in the learning area. Also, safety equipments, safety procedures and safety experts should be available in case of any incidences.

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