Knowledge Management Systems Essay Example

  • Category:
  • Document type:
  • Level:
  • Page:
  • Words:


Knowledge Management System


Knowledge Management System is an information technology technique that is currently used in many organizations to create, distribute, represent and identify experiences and also enables the adoption of insight. These experiences and insights are compiled from knowledge in which it’s either in the form of embedded or embodied among individuals in the organisational practises and processes (Dominich, 2014). Knowledge management is a multi-discipline area that provides a surety in achieving organizational goals and objectives through making use of the available knowledge. It mainly focuses on the processes of sharing, creating and acquiring knowledge and the technical and cultural aspects of foundations supporting them. This paper seeks to determine the relationship knowledge management systems holds to the learning organisation by enumerating the various lessons applying to the corporate knowledge and also the benefits of corporate history to the development of these organisations today.

Many organizations have enjoyed the use of learning organization commercially due to its significant and its principles — have been oriented central in the view of learning organisation. Many research writers have accredited in using ideal forms and templates to meet organization objectives of which they can attempt. In the essence of learning organisation is ideal since it have to evolve in order for the organisation to be able to compete with other organisations having the same strategy as pressure rises. In the learning organisation, the recognition of collective learning and individual are key important elements in improving organizational goals and meeting its objective (Dominich, 2014). Therefore learning organisation is activity in which their process in organisations predicts the idealness of learning organisation. A knowledge management system as an information system is also applicable in the learning organisation of an organisation.

The introduction of the learning organisation is checked with the notion of the learning society. The theoretical framework behind the learning society was developed from the experience of staying in certain situations that increases changes in with the extra-need of learning in organizations (Foster, 2009). Stable state loss in a society brings about the continuous transformation processes institutions are going through. We therefore must be able to learn in understanding, influence, manage and guide among these transformation taking place. In knowing and understanding the learning systems people in organisation should be ready to put new concepts in place.

Learning organization significantly changes the organizational productivity and service rendering in companies that operate globally had to alter their routines. Competitiveness and productivity are a function of gathering information and processing them: companies are organised in a way that distribution and management; have an economic objective around the world and also through networking of production (Gerald, 2011). Failure in attending these learning activities, individuals in an organization tend to face a disaster in the organizational environment.

Knowledge management systems therefore are always hand in hand with the concepts of the learning organization so as to improve the efficiency in production and service offering. In determining the relationship between knowledge management systems and the learning organization we look upon the wide range of discipline and technologies it impacts in an organization (Foster, 2009). These disciplines and technologies are the key concepts all organization emphasize on in improving the organisational growth and development. Various theories were considered in developing the learning organization to ensure nothing falls apart while achieving the organizational goals and objectives. These disciplines include the following:-

Relationship between knowledge management systems and the learning organization

The cognitive science is a study that shows how mind and the relevant processes occur. In this approach it examines what cognition is, how it works and how it does. Cognitive science state and depicts all states an individual is subjected to. This provides a background check on human behaviour and intelligence especially in determining how information is transformed, processed and represented within machines and the nervous system in humans (Gerald, 2011). In the learning organisation cognitive science is depicted through the leaning ad development phase where individuals acquire information and knowledge over a period of time. According to linguistic theory, learning helps in explaining the mechanisms behind the process that are taking place in an organisation. Organisation should be able to use the linguistic theory in determining the behaviour patterns of its employees. When they determine these behaviours, it will be easy for the organisation to make decision regarding the level competency while referring to the individual behaviour (Igboka, 2011). Therefore the relationship between knowledge management and learning organisation is that both rely on improving the level of individual in understanding information within the organisations.

Technical writing is another discipline that knowledge management uses in organisation as a form of communication at various occupational levels such as computer software, finance and computer hardware. Technical writing in the society is defined based on the two characteristics it holds. Technical communicating about on computer applications is the first character while the other one is communication through technology such as using the web address protocol and other social sites that have technological applications (Kang, 2005). Technical writing engages on its audience the writer have. It involves a real life situation as they determine the context of focus for documents. Therefore, learning organisational uses technical writers in building up audiences whom will facilitate and complete the production process in the organisation. Same to knowledge management system, it needs technical experts whom will be dealing in the analysing of the decisional concept in the organisation. Both learning organisation undergoes by the same principle in determining the decisions in the organization through the pool of audience brought by technical writers. Organisations should use these technological aspects and the theories behind it in determining the level of production and service offering (Igboka, 2011). Technological writers should be considered by organization to pool out more audience to the organisation. This technological aspect in the organization brings the relationship between the two elements: the knowledge management system and the learning organization.

The use of computer- supported collaborated work in the organisations has both improved the level of knowledge management system and the learning organization. The learning organization uses computer software to facilitate its concepts of decision making in the organisation. According to the theory of automata organisation needs to make decision basing on the level of machine operability (Kang, 2005). These machines can solve technological problems that can be encountered when operations are ongoing in the organisation. Therefore decision making will be facilitated by these machines organizations are using.

Knowledge management system is also an information technology tool that has its own software installed in organisations to help rectify and come up with decisions an organisation is faced with. Through the use of these computer-supported works organization will achieve their goal in providing products and services to the prospective clients (Parente, Kock and Mukherji, 2009). Between the knowledge management and the learning organization there exists a strong relationship that organizations tend to rely on in solving out situation decisions that are beyond their knowledge. The automata theory helps in determining the technological aspect of the situation at hand so as to come up with an effective decision that will curb the misfortune befalling the organisation (Parente, Kock and Mukherji, 2009). This theory is based on the technological nature an organization has grown to or developed over a period of time.

The relationship between knowledge management and the learning organisation is also depicted through the use of semantic networks. A semantic network represents a relation of any concept that is attributed to in inform of knowledge representation. Semantic network are mostly used when an individual has acquired concrete knowledge about the concepts which are related to one another. Most of the time semantics tend to use cognitive aspects and they are also interactive when based in a large domain. These networks are contributed by numerous ideas inherited and spread across objects. Organisations use these semantics networks to observe on the object that inhibits the well functioning of the organizational role. Through the study of these semantics elements the organisation will arrive at the phase to solve the problem hence there will be need of making decision (Simon, 2011). These semantics networks helps to determine the decisional concept an organisation is faced as it tends to retrieve specialized information tasks such as plagiarism. In research writing there is specialised software that checks whether a writer has plagiarised a work or not. Failure in citing correctly of worker leads to plagiarism. Therefore decision making is cheaply achieved in both instances between knowledge management and learning organisation which are independent from each other at all organisations.

Relational database are types of data storage facilities organisation has to use in order to store information. They are manipulated by the user so as to provide query support in analysing the data to be recorded in the databases (Simon, 2011). Both the knowledge management system and the learning organization use these relational databases in recording and analysing information for easy querying and decision making. These databases have an attribute part of relationship that is met through the use of inheritance where similar and coordinated information can be manipulated and shared within the organization. The main relationship that holds organizations knowledge management system and the learning organization concept is the ability to support relational databases that records organizational information. According to the theory of management, database management ensures that organisation information is located in the best way so as to solve unfortunate decisional situations (Takeuchi, 2010). For example in the field of accounting database queries are developed to assist in coming up with balance sheet and other financial statements. Therefore the uses of relational databases in organizations are both principled from the use of knowledge management systems and the learning organisation as they are dependent to each other.

In another aspect between the knowledge management systems and the learning organisation we do have simulation. Simulation is the process of running a machine or an individual with an aim of determining the behaviour reproduced. Simulation practises vary from human beings to machine where in machine computerised software is networked to reveal responses from a concerned decision (Takeuchi, 2010). Using knowledge management systems the behaviour of organisational change is depicted through the computerised software that organization are using to come up with a better response in decision making. And also in learning organization it provides a room for knowing and understanding the behaviour of their employees in improving organizational concepts in terms of products and services. According to the theory of mind and the theory of simulation it reveals that all behaviours studied are to classify groups into machine human beings to families. They play a major role in determining the human social understanding. For example organisation may gain knowledge on how employees treat one another while participating in the organisational growth and development (Toledano, 2010). Therefore this theory leads to the conclusion that both the knowledge management system and the learning organisation have a common relationship hence the later will make all organisational attributes toward more motivation and also improving the level of innovation in the organisations.

The use of decision support system in the organisation helps in analysing and making decision. Top managers are faced with critical situations that require specialised information system that can solve the underlying problem faced in the organization. Therefore decision support systems are special information system that enhances business organization make organizational decision-making processes (Toledano, 2010). In using knowledge management system, it gives out information that is required to handle other information activities and software through educating the concepts and importance of using such techniques. Knowledge management support the implementation of decision support systems in the organisation. Also in learning organisation it gives out the ideas and information on how to go about in using this system for decision making practices. The theories behind this support decision support system in organization to solve and make certain decision that some are critical for top managers in the organization (Foster, 2009). Basing on the theory of decision support system design for calibration ensured that the confidence of the decision making is made through equality of the decision. For user to achieve calibration levels, relevant decision making and decision support system literature is synthesized to related behaviour the organization can deal out with. This theory helps in understanding the behaviour of organizational employees interacting with the decision support system. For example top managers in an institution will have to use this decision making techniques in finding out the staff that are positively impacting in the institution and eliminate those who are lazy. Therefore the use of knowledge management systems and learning organisation are independent from each other hence a common relationship to facilitate decision making in the organization.

Artificial intelligence is the use of human like behaviour to determine the intelligence of machines or software that an organization are using in coming out with decisions. With the study of intelligence of machine and software it ensures that organisation meets their objects successfully. Artificial intelligence is a technical field where decision involved is made through the established software the organization is using it in decision making (Samuel, 2012). The theory of grand unified establishes that they have used other aspects so that they can understand the intelligence of people at different places. The use of voice recognition tools is part of the artificial intelligence many organizations will have to face. In organization, artificial intelligence has been met through establishing knowledge management system where all decision regarding the organizational control. Knowledge management systems ensure that artificial intelligence is met in the organisation through installation of specific software that will solve decisions in the organization. For example the voice recognition techniques have been used in organization to solve security breach since they have been intercepted as security codes (Samuel, 2012). Through the learning organisation all these techniques are taught hence employees and top managers will have a clear role to play since all decisions are automated and require less decision making in the part of managers. Both the knowledge management and the learning organisation have similar concerns in an organization towards decision making.


In the understanding of the learning organisation in which the knowledge management has assisted a lot in decision making, we look upon the insights of the learning organisation philosophy. In a few words leaning organisation should be implemented in the organizations to give way for the decision making process using various techniques (Foster, 2009). The perfect state of learning organisation is not attainable objective; it is the desired idea where it shows out there is no correct level of implementing learning organisation. Every organisation should adapt to changes in learning organization that are continuously changing depending on the nature of organizational development. Therefore learning organisation general means a business objective or goal to achieve. Using the knowledge management systems in an organization, it will boost decision making efforts in the organization. This ensures that the organizational strategies are met easily to improve the level of productivity and most of all to gain profits. This concept is not known how long it will exist but it certain that many organisations in today’s global market continuously tend to adapt with the only way out to survive.


Dominich, Sándor., (2014). Interaction information retrieval. Journal of Documentation, Vol. 50(3), 197 — 212

Foster, Jonathan., (2009). Understanding interaction in information seeking and use as a discourse: a dialogic approach. Journal of Documentation, Vol. 65(1), 83 — 105

Gerald, Mohanta., (2011). Knowledge worker productivity improvement processes: technologies and techniques. School of Management Studies, 56(4), 67 -75

Igboka, Nonaka., (2011). Theory of Organizational Knowledge Creation. Organizational Science, vol 5(1).

Kang, I. W., Lee, S., and Lee, K. C., (2005). KMPI: Measuring knowledge management performance. Information and Management, 42(3), 469–482

Parente, Kock., and Mukherji, Kedia., (2009). Strategies, Structures and Information Architectures: Toward International Gestalt. Problems and Perspectives in Management, vol. 2(3), 181-195.

Simon, Milovanović., (2011). Aims and Critical Success Factors of Knowledge Management System Projects. Economics and Organization Vol. 8(1) 31 — 40

Samuel, William., (2012). Concepts of effective information in management. Management journal, vol. 13(9), 45 -53

Takeuchi, H., and Nonaka, I., (2010). The Theory of Organizational Knowledge Creation. International Journal of Technology Management, vol. 11, (7).

Toledano, O., and Rubén, K., (2010). Information literacy and knowledge management at work: Conceptions of effective information use at NHS24. Journal of Documentation, Vol. 6(5), 706 – 733