Implementation of TQM Essay Example

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The goal of this research was to establish how various organizations were implementing the total quality management strategies in their organizations. The focus was on the five elements: threat, commitment, plans, progress and strategy. To establish this, a set of TQM questionnaires was used to record the responses on the same. In total there were 121 respondents of the survey with 75%of them being college graduates. Only 10% of the respondents had more than 15 years’ experience while 43.3%had between 5 to 10 years’ experience. 35% of the respondents operated in the healthcare sector followed by services 28.9%, manufacturing 19.8% then banking 15.7%. Correlation analysis on this demography shows that there was significant correlation between the years of experience and the plans, progress and strategy factors.

Of the 121 respondents 45% believe that they would be out of business if measures were bot taken to improve the quality of their products and services while only 10.7% disagreed to this fact. 39.7% think that they have lost some of their customers due to the quality of their products while 52.9 reported perceive to have inferior goods. Cumulatively, 64.4% of the respondents believe that if quality management was taken in 3 to 5 years they would lose greatly. This shows that the TQM if not taken pose a threat to the success and development of the company generally including the sustainability of employees.

The TQM questionnaires responses show that indeed the organisations are committed to the implementation of TQM measures. 43.8% believe their CEOs are committed to TQM on both emotional and intellectual level though 38% denied seeing this commitment through their daily decisions.40.5% could not establish the cooperation of executives on achieving TQM while 39.7% believe that these executives have the same level of commitment as the CEO. 44.6% think this commitment is through the time they spend with employees, suppliers and customers while 42.1%agree that this is through the resources that put in the company. More than half of the respondents affirm that TQM is a priority for the company and the employees.

The research also included the plans for the organisations in implementing TQM strategies in the future. 64.5% agree that there is established ISO certification while 76% believe there is a plan to implement TQM of which 49.6% of the respondents affirm it is comprehensive. More than half of the interviewees show that their organisations have set goals to achieve the results needed from TQM.

The research findings imply that there is some progress in the implementation of TQM. 59% agreed that TQM is carried out in a daily basis, 48.8% have been working hard towards its implementation. More than half have reportedly trained their employees on customer satisfaction, involved the customers in TQM implementation.

There is evidence that companies are formulating effective strategies in the achievement of quality service and customer satisfaction. More than half of the respondents agreed to have formed implementation committees, led by the executives (64.5%), implemented in all business units (52.9%) and all support functions (54.5%).

An analysis of variance, at the 0.05 significance level, was used to establish the impact of the five factors in the implementation of TQM. The significance level of threat and commitment was greater than the significant level hence are considered not to be statistically significant to the implementation of TQM. However, ANOVA shows that the factors plans, strategy and progress bare statistically significant and influence the implementation decisions of the company. However correlation analysis shows that the 0.01 level all the factors have significant correlation between each other


The research findings show that there is indeed a significant impact of the plans, strategy and progress of a company on the implementations of the TQM controls in their organisations. This gives an insight on the practitioners to focus more on their plans, strategy and progress if they indeed ought to successfully achieve a full TQM program. The research also shows that the factors of threat and commitment have very little significance on whether an organization eventually implements TQM. Therefore academics and practitioners in general should endeavor to show that these factors are either influencers or not. This also gives the practitioners an idea of what they should focus on if they want to see the results of quality management in their organisations. Correlation findings also show that there is a significant and strong correlation between the various elements that make up the threat factor. It is therefore prudent for practitioners not to ignore the threat factor fully in the decisions and strategy that come up with to realize quality control measures.

Limitations of the Research

The research methodology was fully followed and the instruments to gather information were primarily the TQM questionnaires. The research group could only maintain to have 120 respondents for the questionnaires. This did not provide much variety and diversity in terms of years of experience and the industries in which they relate. Of these respondents, there was only found four sectors: banking, manufacturing, services and health, which is not a complete representation of all sectors in the market. However the representation was significant in making the general conclusion for the whole. The Probability plots also show that for some data there was a great variance of the collected data from the expected data. This reduces the reliability of some of the data collected. However, in general the Cronbach’s Alpha shows that the data is reliable.

Avenues for Future Research

The research findings provides an avenue for more research to be conducted especially on these factors to establish their impact of TQM implementation and how they can be used in achieving full impact of the TQM measures. Furthermore it has been established that only the factors of plans, strategy and progress are statistically significant in determining the success of TQM unlike threats and commitment. However correlation analysis also shows that there is strong correlation between all these factors. Therefore there requires more research to be carried on the extent of influence of these factors, especially those with little significance, on TQM. There is also room to research on the extent of use and incorporation of these factors for managers and executives in various organisations.

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