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Impact of organisational culture on company performance in hotel industry Essay Example

  • Category:
    Management
  • Document type:
    Thesis
  • Level:
    Undergraduate
  • Page:
    1
  • Words:
    438

QUESTIONNAIRE

Purpose: This survey is conducted to obtain the information that will help on my thesis “The Impact of Culture in Hotel Industry”

Confidentiality on the information that the respondents will provide is guaranteed, and will be used for academic purposes only.

Instructions:

PART A: Fill in the Details

Department

Accounting and Finance
Impact of organisational culture on company performance in hotel industryO

Sales and Marketing O

Information Technology O

Human Resource O

Food and Beverages O

House Keeping O

Others (specify) O

Post Occupied

Accounting Supervisor O

Assistant House person O

Assistant Baker O

Head Cashier O

Hotel controller O

Hotel Front office Manager O

Others (specify) O

Length of Service with the Hotel

  1. Less than 6 months O

  2. 6-12 months O

  3. 1-5 years O

  4. 5-10 years O

  5. More than 10 years O

  1. Less than 25 years O

  2. 25-35 years O

  3. More than 35 years O

Which of these Qualifications do you have?

  1. School background O

  2. Degree/Diploma O

  3. Post-Graduation O

  4. None of the above O

PART B: Individualism/collectivism

Strongly agree

Disagree

  1. My manager asks other employees’ input to evaluate my work

  2. My manager encourages me and other employees to influence what takes place in my department.

  3. My manager encourages me to influence what takes place in other department

  4. My manager recognizes and acknowledges the quality of my work

  5. My manager considers the needs of other departments/employees in the hotel when planning work

  6. My manager considers the needs of customers of the hotel when planning work

  7. My organization’s mission affects its performance.

  8. My manager encourages teamwork

PART C: Power Distance

Strongly agree

Disagree

  1. My manager is accessible all the time.

  2. My manager is visible all the time

  3. My manager communicates freely and effectively, upwards, and downwards.

  4. My manager openly and effectively discusses employee career development.

  5. My manager helps other employees understand why changes happen in the organization.

PART D: Uncertainty Avoidance

Strongly agree

Disagree

  1. I am encouraged to come up with ideas and suggestions.

  2. I am encouraged to take risks at work

  3. My manager encourages me to be consistent.

PART E: Masculinity and Feminist

Strongly agree

Disagree

  1. My manager lets me know how well I am doing my job

  2. Top management comprises of effective leaders

  3. Top management comprises of both male and female mangers

  4. My managers shows a sense of urgency without creating unnecessary stress

PART F: Customer perspective

Strongly agree

Disagree

  1. Overall, our company has good relationship with our customers.

  2. Our customers are satisfied with our products or services

  3. I understand the relevance of organization structure

PART G: Financial Perspective

Strongly agree

disagree

  1. I understand our company’s financial situation

  2. Generally, my company is performing well financially

THANK YOU VERY MUCH FOR TAKING TIME TO COMPLETE THIS QUESTIONNAIRE