Effective communication is essential for the establishment of a therapeutic nurse-patient relationship and the provision of safe, ethical and person-centred nursing care. Discuss examples of effective and ineffective communication (verbal and non- verbal)
2Effective communication in nursing care
Effective communication in nursing care
In order to have a therapeutic nurse-patient relationship and provision of safe, ethical and person-centred nursing care, effective communication is required. Therapeutic communication is vital in provision of quality care (Waldram, 2015, 280). Therapeutic communication is important in offering quality and valuable health care. This essay explores Therapeutic communication and examples of effective and ineffective communication (verbal and non- verbal).
When a nurse is providing health care services to a patient, he/she lets the nurse state the problem and allows the patient to understand what would be done; hence occurrence of professional nursing communication (Schwind, McCay, Metersky, and Martin, 2016, 560). Effective therapeutic communication requires presence of honesty between the nurse and the patient in order to enhance provision of the right services as per the current health problem. Communication occurs within the nurses, patient, and the significant others. The major aim is to enhance provision of effective health care services getting the expected results from person-centered care. The message coming from one of the parties has to be understood by the other party for effective communication (Schwind, McCay, Metersky, and Martin, 2016, 562).
Verbal and non-verbal communication is applied in therapeutic communication in order to have success in delivery of health care services. Application of either verbal or non-verbal means of communication depends with the language that the nurse and the patient understand well (Waldram, 2015, 282). There are different forms of non-verbal communication and they include; gesture, pause, silence, and gait. There is facial expression where one of the parties puts a certain face to indicate certain feeling or message (Smith, and Kirkpatrick, 2013, 28). Touch is where the nurse using his/her hands can touch the shoulders of the patient to comfort him/her or touch the part claimed to have pain in order for the patient to prove the claimed problem. This makes the patient to feel cared for and leads to communication between the two. It is clear that touch is interpreted differently, for instance; self-esteem, shared warmth, intimacy, emotional support, approval, connection, as well as end of loneliness (Negi, Kaur, Singh, and Pugazhendi, 2017, 19). Patient-centred care is enhanced when there is effective communication between the nurse and the patient regardless the means used, that is, either verbal or non-verbal means of communication. Thus, non-verbal communication allows the nurse and the patient to understand the feelings in oneself regarding the health care problem.
In therapeutic communication, there has to be consideration of the cultural background of the patient and the patient’s carers (Smith, and Kirkpatrick, 2013, 30). It is very important to understand the beliefs, customer, values, and norms associated with the health problem suffered by the patient, as well as how they are likely to affect provision of health care (Waldram, 2015, 285). This leads to support to the patient’s education and health literacy. In order to communicate about the assessment findings to the patient, the collected data has to be validated, documented and analyzed.
Therapeutic communication is essential when offering patient-centered care. For creation of therapeutic relationship, there has to be effective therapeutic communication. Application of an effective means of communication, that is, verbal or non-verbal means of communication leads to understanding between the two parties. Successful nursing communication is associated with collection of objective and subjective data. During provision of patient education about the health problem, the nurse should look at what the patient feels comfortable with when receiving health care services. Decision-making about the type of treatment to offer to the patient requires the nurse to apply an effective nursing communication to the patient.
Negi, S., Kaur, H., Singh, G.M. and Pugazhendi, S., 2017. Quality of nurse patient therapeutic communication and overall patient satisfaction during their hospitalization stay. International Journal of Medical Science and Public Health, 6(4).
Schwind, J.K., McCay, E., Metersky, K. and Martin, J., 2016. Development and Implementation of an Advanced Therapeutic Communication Course: An Interprofessional Collaboration. Journal of Nursing Education, 55(10), pp.592-597.
Smith, S. and Kirkpatrick, P., 2013. Use of solution-focused brief therapy to enhance therapeutic communication in patients with COPD: Steve Smith and Pamela Kirkpatrick put the case for a patient-centred framework for safe, effective care. Primary Health Care, 23(10), pp.27-32.
Waldram, J.B., 2015. “I Don’t Know the Words He Uses”: Therapeutic Communication among Q’eqchi Maya Healers and Their Patients. Medical anthropology quarterly, 29(3), pp.279-297.