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Discuss the concept of resilience, including factors that contribute to resilience for health care professionals and health care consumers.

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The concept of resilience for healthcare professionals and healthcare consumers

The concept of resilience for healthcare professionals and healthcare consumers


The term resilience is applied in the perspective of mental health to describe the capacity of a person, either the professional or the consumers, to cope with various challenges and changes and be able to bounce back in times of difficulties (Commonwealth of Australia 2005). The concept of resilience has been developed from the research looking at risk factors for substance use as well as developing mental health problems. Risk factors refer to the conditions or life experiences that increase the possibility of the person emerging issues and illnesses with mental health, for instance, having parents or close relatives with mental illness or having a stressful experience in life (Clissett, 2014). There are people who, despite experiencing these problems can bounce back and life a healthy life. However the ability to bounce back can be attributed to various interventions that need to be undertaken for the affected person to bounce back. Young people are believed to more resilient than any other age group despite being subjected to a number of risk factors (Commonwealth of Australia 2005). This paper discusses the concept of resilience and the factors that lead to resilience for both healthcare professionals as well as for healthcare consumers.

The healthcare consumers, that are the patient; resilience can be shown in various ways. For instance, a patient suffering from cancer but has a caring family and friends is more likely to develop resilience and bounce back than a person with the same condition but has no family, no kids, no money, no friends and no financial support (Friedli, 2009). The level of resilience a patient develops depends on life at the moment and life ahead whereby of the patient sees no hope of life, then developing resistance may not be easy. The ability to endure hardship is what can be termed as resilience (Hill & Taylor2014). For the patient with cancer and has a caring family, capacity to develop resilience is high simply because people care for him or her. For the patient who has got no family care and support, he or she might dwell much on the problems at hand, may feel victimized and may even end up engaging in unhealthy coping mechanisms such as substance abuse and this may reduce the chances of developing resilience (Hill & Taylor, 2014).

On the side of the healthcare professionals, doctors, nurses and other members of the HealthCare support fraternity can find themselves in challenging conditions that may call for resilience to be developed for them to be able to live normally (Stewart & Sun, 2009).A good example is a nurse who has done something wrong like giving the wrong prescription, but her supervisor is nice to her and understanding. The nurse may seem stressful and affected, but the supervisor tries to encourage him or her saying that he or she should just learn from the mistake and move on. In such a case, the nurse will develop strong resilience and bounce back from similar mistakes and move on with the rest of duties than a nurse who after doing a mistake is rebuked by the supervisor. In the first case where the nurse is encouraged, he or she develop plenty of confidence and is more likely to become resilient out of experience (Hill & Taylor, 2014).

The primary role of leaders and managers in healthcare is to create and maintain an environment that works by quality, safe and efficient healthcare to the consumers.

The role of the leaders is not just confined to the physically ensuring that there is a favorable environment, but also to the emotional part of the environment whereby they are supposed to ensure that all members of staff are motivated and are emotionally fit so as to offer the best services. In healthcare, stress is imminent, and this may sometimes lead to extreme conditions where nurses are stressed and cannot offer the necessary care. In such cases, leaders and supervisors should come in and encourage them as well as offer them the necessary support that will increase the resilience of the nurses (Stewart & Sun, 2009).

For the healthcare consumers and professionals, there are various skills that one should have for them to develop and enhance resilience in times of difficulties (Commonwealth of Australia 2005). The person should need to have a positive mentality, emotionally, creatively and intellectually so as to be in opposition to come out of an individual difficult situation and be able to persevere. In addition, resilience goes hand in hand with the ability to create and maintain positive relationships with people. Research indicates that lonely patients suffer much than patients who are highly engaged by their loved ones. This means that a patient highly involved is in a position to develop resilience as a result of encouragements from the relationships he or she maintains. In addition, the ability of to manage own emotions as well as understand others feelings can be a factor that leads to resilience in healthcare (Clissett, 2014). Skills in communication such as negotiation and empathy can also form the basis of resilience (Commonwealth of Australia 2005). For example, a nurse who can relate well with colleagues as well as with patients is in a good position to develop and maintain resilience in difficult times that a patient who rarely communicates and shares life experiences with colleagues. Another factor that contributes to resilience is the ability to make informed decisions, to solve problems as well as the capacity to accept mistakes for one’s action. Also, the capacity to set realistic goals depending on the current life situation or experience can also contribute to resilience (Stewart & Sun, 2009).


Resilience has been described as the capacity and ability of the person in the healthcare setting to tolerate and persevere difficult situations and be able to bounce back after a period. Various factors that contribute to resilience have been discussed in the paper and include the ability to interact and communicate well with people, ability to make informed decisions and to solve problems that arise during the challenging moments as well as the intellectual and emotional mentality of the affected person. All these are factors that determine if a person, either healthcare professional or the healthcare consumer will be in a position to bounce back from a particular problem.


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