COVER LETTER+ RESUME

  • Category:
    Other
  • Document type:
    Assignment
  • Level:
    Undergraduate
  • Page:
    1
  • Words:
    646

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Competent marketing and public relations officer with a strong educational and training background in advertising, communication and digital media production. Passionate about digital and video advertising and aspires to utilize effective interpersonal skills in a dynamic, challenging but fulfilling work environment.

  • Excellent communication and interpersonal skills. Great at building relationships with new people, highly persuasive and attentive to details.

  • Hardworking team player and Technical skilled in customer service, advertising, marketing research methodologies, digital marketing including SEO and SEM.

  • An excellent command of both written and spoken English

  • A proven track record of academic and work achievements through hard work, commitment and discipline.

  • Ability to cultivate friendly working relations with colleagues particularly in joint projects

  • Trained at handling clients complaints and concerns while strengthening brand value and public image

  • Ability to multitask and deliver impressive results under stressful situations, short deadlines and when expectations are high

  • A proven creative capability in developing high-quality video and digital media content for advertising and infomercial purposes

Strong public speaking and presentation skills

Video shooting and editing skills

Microsoft office packages including MS word, Excel, and PowerPoint

Trained and experienced in handling stressful customer relations and work situations

Able to provide quick and creative solution to problems to calm crisis situations

Key competencies

  • Effective Customer service skills and the ability to handle clients from different backgrounds

  • A creative problem solver with ability to use communication, emotional intelligence and training background to handle crisis situations

  • Effective in handling customer complaints and solving disputes through effective communication and assessment of possible sources of customer discontent

  • Trained and experienced in digital marketing including use of SEO, SEM and email in online advertising campaigns.

  • Self-motivated, hardworking and reliable, with ability to multitask, and work in long hours without supervision.

  • Public speaking and presentations skills including the use of PowerPoint presentations and sales pitches to demonstrate product/service qualities

  • Video shooting and editing skills with popular software applications such as AVS Video Editor, Corel Video Studio, and Cyberlink Power director

Education

2012-2015 Bachelor of Marketing Major: Marketing, Advertising and Public Relations

Edith Cowan University, Joondalup

Professional development

  • Digital media content creation training — 2015

  • Creative video content shooting and editing workshop — 2014

  • Time management and stress management training — 2013

  • St John Ambulance Australia basic first aid training — 2012

Additional qualifications

  • Full professional membership to the Australian Marketing Institute — 2015

Relevant Experience

Assistant merchandiser

  • Handling customer orders and complaints

  • Forecasting monthly sales and profit margins

  • Tracking stock deliverance and ensuring quality standards are maintained

  • Helping stores with layout plans and product displays

  • Ensuring stores meet their sales targets and have all product ranges at all times

  • Monitoring competition and preparing re[ports on competitors profile from time to time

  • Negotiating prices with suppliers and agreeing on favourable delivery terms

  • Training stores staff on customer service and brand promotion

Achievements

  • Maintained a consistent sales growth of 5% every month

  • Clients complaints reduced by a 30% compared to the period before I was hired

  • My proposal for training stores staff on customer service was successfully implemented by management

  • Improved product demonstrations to clients by including short videos on actual customers using the product

Marketing assistant

  • Answer and direct telephone calls

  • Organise and plan meetings and appointments for various executives in the marketing department

  • Sales data entry and analysis

  • Assisting in planning of promotion campaigns, exhibition events, and trade shows

  • Preparing presentation slides and videos for staff

  • Assisting in preparation of regular sales reports and performance evaluation sheets

  • Booking travel arrangements and ordering office supplies

  • Maintaining and updating filled records.

Achievements

  • Improved staff coordination at the sales department by providing regular updates on projects

  • Improved presentations and pitches by developing video and PowerPoint presentations for busy executives

  • Improved work planning and performance by maintaining and updating a weekly diary for each marketing executive.

Interests

  • Videography music

  • Technology gadgets

Referees

Available upon request