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Conflict Case Study

Conflict case study

The scenario presents a dispute between an employee and employer. After reading the text, it is revealed that each of the parties involved has not taken a step towards resolving the conflict which is a potential threat to the normal functioning of the workplace. The boss is a disorganized man. He has not predefined a schedule of activities which the employees have to follow. Because of this, he disrupts the employees after coming at work late and giving out new tasks which are to be done. The complainant in context has also failed to create a solution by failing to engage his boss in a dialogue with an aim of resolving the conflict. My reaction to this is that I sympathize with the complainant but reprimand him for failing to make attempts to resolve the looming dispute.

If it was me who was writing the article, I would be angry at my boss. I have put up with his misconduct for a long time. On the other hand, I would be having an urge of trying to talk out issues with him. It is clear that the writer of the article had not made any prior attempts to try to resolve the developing conflict. However in the back of my mind I would acknowledge that Conflicts are due to occur in every workplace. Conflicts have a potential of altering the normal functioning at a workplace. Conflicts may either exist among employees or between employees and employers. Therefore effective conflict resolution is must be in place in order to ensure that conflicts and disputes are handled with the carefully and professionally.

According to De Janasz, Wood, Goottschalk, & Schneider (2006) Communication is a key aspect which every person should emphasize on when trying to figure out a solution to a conflict. Effective communication ensures that there are no skeletons hidden in the closet hence each party is fully aware of what the opposite party feels about an issue. Dialogue is the best means of resolving a conflict and one thing which should always be put in mind is the objectives and policies of an organization.


De Janasz, Wood, Gottschalk, E & Suzanne (2006) Interpersonal Skills in Organization, (1st ed)

McGraw-Hill, Australia.