COMPLIANCE MANAGEMENT-quality management

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Nedeliaková, E, and Panák, M., 2015, ‘New Trends in Process-Oriented Quality Management’, Procedia Economics and Finance 34 ( 2015 ), pp.172-179.


The main theme on the article is on process quality in the frame of transportation chain based on current trends. Process quality is a vital theme in whole transportation chain or single constituent stages. This is due to fact that it makes it possible to monitor quality, before, during and after transportation. This is especially in the era of service provision in transport (Nedeliaková and Panák, 2015).


According to Jovanovic (2004), identifying quality in transportation is important during the start up to the end. This is due to fact that if the customer is not satisfied with transportation, they may resort to reclamation. Adapting to change is very vital though some forms of transport takes long time to adapt. Also, it is important to have total quality management based on current trends (Oakland, 2014). The main objective for this article is emphasizing the need for various types of quality management tools which has software support. The article also aims at showing how to integrate planning and process in an organisation when coming up with products and processes to meet the needs of customers (Nedeliaková and Panák, 2015).

The article utilises previous literature to analyse typical characteristics which are conscious in transport development market and in connection with the quality management. The research takes an important approach through use of research which had been previously covered by the Department of Railway transport. This helps in coming up with a model taking into account the transportation characteristics linking the perception of service quality in both ordinary and extraordinary operations. In this case, it is possible to distinguish the two types different quality dimensions which are; routine dimension and the dimension of special conditions. It is important to note that both dimensions can be observed at realisation of transportation (Nedeliaková and Panák, 2015).

The approach used in this case has focused on defining the characteristics of normal and special conditions. This led to ability for a new methodology which is process oriented quality management through use of software in the railway companies. There is an opportunity for the transporters to exceed expectations and hence an impression of good and high competence even after transportation has ended. Through use of algorithm, it has been possible for this research to come up with appropriate selection of characteristics. In an entire transportation chain, it was possible to identify six basic characteristics of quality. This is in six quality areas which are: information, availability, reality, flexibility, customer care, understanding and knowledge of customers (Nedeliaková and Panák, 2015).

The main findings in this article include identification of quality in the transportation services throughout the railway freight transport. Quality before, during and at the end of transportation is well assessed. Through use of softwares, the work of managers is made easier and the new approach gives clear management of attitudes. The results obtained through this methodology show the level of quality of transportation services (Nedeliaková and Panák, 2015).

Gaps, limitations and weaknesses identified in article

The article main weakness lies on the fact that it narrowly focuses on transportation market in Slovak Republic environment. This makes the results gained from this study not to apply in varying contexts. The research also fails to look deeply into development of quality management relevant to transport industry (Train and Williams, 2000). This leads to lack of trends in the industry which can give more insight into the railway transport industry in Slovakia. It is important to note that the research fails to look at the relevant quality management history (Oakland, 2014). This would have given insight into the historical development of the quality management systems in transport industry. The gaps in this research include lack of adequate coverage on the software aspect of quality management in transport industry. Despite the article coverage on software used in managing transport industry, it is not covered in depth. For example, there is no adequate literature on the software in use. The literature used is not well founded since it is only based on a single study. Despite looking at the new trends in process, not all trends are covered by the article. According to Jovanovic (2004), quality management in railway industry has evolved a lot and not all is well covered in this article (Nedeliaková and Panák, 2015).


The study forms a major contribution to the field of quality management in transport industry. It shows that there is need for the quality of transportation services to meet the market needs. This is through revealing that the biggest problem occurs in technical securing within the evaluated services. Also, it shows that problems occur due to lack of sufficient equipments or conditions as well as the number of wagons (Nedeliaková and Panák, 2015).

For the industry practitioners, the article gives insight into the current trends in process oriented quality management. It covers on how to gain whole process quality in the transportation chain as well as constituent stages. Through use of appropriate software, practitioners can monitor the process quality. This is before, during and after the end of transportation process. This will make it possible for the practitioners to offer quality services. The paper shows that it is possible to attain highest quality in railway transport if the practitioners take note of the current trends. This is a major area in which the industry practitioners should be focusing on. Using new approach, it is possible for the practioner to improve quality of transportation services. The policy makers should come up with policies which ensure stakeholders in transport industry are able to offer best services based on the current trends. This will ensure customer needs in transportation industry are met (Nedeliaková and Panák, 2015).


To sum up, this is an article that shows quality in transport industry can be further improved through use of softwares. It is vital to look at quality in all stages of transportation and also after the end of transportation. The author has been able to utilise literature and give insight into current trends in process quality in transportation chain. The new approach in quality management includes use of software to improve quality of service delivery.


Jovanovic, S., 2004, Railway track quality assessment and related decision making, In Systems, Man and Cybernetics, 2004 IEEE International Conference on (Vol. 6, pp. 5038-5043). IEEE.

Nedeliaková, E, and Panák, M., 2015, ‘New Trends in Process-Oriented Quality Management’, Procedia Economics and Finance 34 (2015), pp.172-179. Retrieved from

Oakland, J.S., 2014, Total quality management and operational excellence: text with cases, Routledge.

Train, L. and Williams, C., 2000, ‘Evolution of quality management: British benefit enquiry line’, International Journal of Public Sector Management, 13(6), pp.526-539.