Communication and Human Services Essay Example

  • Category:
  • Document type:
    Research Paper
  • Level:
  • Page:
  • Words:

Student Name:_____________________________________________________

Student Number:___|___|___|___|___|___|___|___|___|

HCS102 Communication & Human Services

SESSION 201330


Information & Instructions for Assignment 1 – HCS102

NB: Please read all the information before you begin to answer questions.

The following is extracted from the 2013 Subject Outline for HCS102

Assessment item 1 Initial l research & investigation task

Value: 25% Due date: Monday, 5 August, 2013.

Submission only via EASTS (online)

Task: Students will respond to 12 short answer questions selected from a bank of questions on the content of the Foundations of Study Units, the Preliminary Module information related to Academic and Professional Standards, and Module 1 – Intra-self Communication. The task will be in two parts to check the following skills: 

PART A = Reviewing and summarising information. Mandatory [must do] section that everyone must complete, including correct referencing: Write a short response to two or three (2 or 3) questions about specific content that will be taken from your subject materials, or from activities that show your engagement with university processes.

PART B = Investigating and researching content so far. A choice of seven to nine (7-9) short-answer questions to answer — which may be made up of multiple choice answers, Yes/No answers, or short sentence answers — which students can choose from a bank of questions [approximately 36].

General information

  • Please note that the above Task still requires response to 12x short answer questions, but the make-up has been slightly modified: PART A = 4x mandatory questions to answer, and PART B = restricted choice of 8x short-answer questions to answer.

  • This 1st assignment is an Open Book/Resource Task. An Open Book/Open Resource Task means that you have full access to your subject resources, texts, readings, and lecture notes in Announcements, as well as the Forum [though you may NOT COPY work directly from the Forum].

  • Students should save or print-off the questions and complete by submission due date on Monday 5 August 2013 by 11:45 pm via EASTS. Questions will become automatically inaccessible after that.

  • Students should ensure they present work that can be marked easily; that is, save only in an early version of Word document [no .pdf], and do not use coloured highlights.

  • For any issues – please email or contact me — your subject coordinator as soon as possible:

[email protected] Mlcek [WD] –

  • The task will only be concerned with those published materials made available to you through Interact, plus the Study Guide, but you may use other resources you have acquired, including the recommended texts.

  • Students are advised not to attempt to offer advice to each other in respect of this activity, and especially NOT on the Forum.

  • Additionally, students are expected to not collaborate in completing this task, by discussion in emails, chat or study group, or by other means. There is an ethical expectation around academic and professional conduct of students implied in offering the task this way.


  • Each Student can submit only once so do not submit before completing the task and checking you have met all requirements. Ensure that when you save your completed assignment, keep within the character limit that EASTS asks for [it is okay to name it HCS102A1 for example – the system generates its own cover sheet for your work – you do not have to do that].

  • To avoid excessive amounts of paper being generated and wasted, try to only send in those pages that have your answers on– not the whole 25-page document please [that is, delete the others that are not answered, ensuring care in saving your work].

  • Students are expected to send in their completed assignment via the University Electronic Assignment Submission Tracking System (EASTS) before the due date and time, (11:45pm on Monday 5/08/13). Access to EASTS: from the Interact Subject Site grey tool menu, follow the instructions provided on how to upload your assignment and submit it. You will receive an email notification from EASTS when you have successfully submitted your assignment. If you are not able to submit via EASTS after checking you have been following these instructions carefully, please contact the subject coordinator immediately via email – NOT the Forum.

All questions are of equal value [e.g., /4]. 
Partially correct answers will receive a proportion of the available marks [e.g., 2/4].
Answers that are incorrect will not receive a mark [e.g., 0].
Marks will be expressed as a percentage and converted to a mark out of 25 [e.g., 18%/25%].

Marking criteria

Answers MUST include:

  • Whole sentences – no bullet points

  • Short answers of 5-6 sentences maximum [= one paragraph]

  • Answers that try to make links between personal analysis and reflection, and relevant texts used in this Subject

  • Both in-text and full citation references to support the work. Referencing must follow the APA formatting guidelines.

Resubmission/Review of Marks

  • There is no resubmission of this assessment item. If you believe an error has been made in marking or calculation then contact the subject coordinator.

Unsatisfactory Performance

  • Unsatisfactory performance in this assignment is considered to be a mark of 12%/25% or lower. However, if you receive such a mark, you will still be able to satisfactorily complete this subject at a Pass level only.

Instructions for Completing the Assessment Task

  • Save the assessment/assignment task from the Resources Folder, as a Word document. The task is provided in a couple of Word document formats for downloading and/or printing off if required. It is not an online test; that is, you are not able to complete it via the web and submit it automatically.

  • Do not make stray marks, or use colour or highlighter on your work.

  • In Part A, all 4 questions/tasks must be addressed – that is, these are compulsory. An incomplete PART A, or any avoidance to answer any of the four questions will result in the work being returned for a resubmit to gain a Pass only for this assignment.

  • In Part B, there is a ‘restricted choice’; questions are a mix of short answer, true/false and multiple choice options. There is no requirement that you answer particular types of questions. However, this Part B is divided into four general topic areas and you can only choose two questions from each topic area, to answer. That is, you cannot choose all 8 questions from the one topic.

  • You are required to answer the 4 questions in Part A, and 8 questions of your choice from Part B; a total of 12 questions. Do not answer more than 12 questions in total and, do not answer more than 8 questions from Part B.

  • Write short answer questions in the space provided but DO NOT exceed 5-6 sentences. True/False and Multiple Choice questions can be answered with a circle around the correct answer, or by underlining, or by using a tick [√] beside your answer, or by a cross [x], or by bolding the right text/words.

  • Write your name and student number on every page that you submit. Remember: make sure that answers to questions/tasks are numbered correctly. For example, in Part B, you might choose to answer Questions 1, 5, 6, 7, 8, 9, 10, 12, – then that is how they should be numbered on your submitted work – NOT 1, 2, 3, 4, 5, 6, 7, 8, [unless those are the actual questions you have chosen].


*Please note: Each answer to Questions 1-4 in PART A, MUST INCLUDE both in-text and full citation references [that is, as you would for a Reference list], where appropriate, and within each answer.

1. What do you understand by Fisher’s (1978) explanation of a ‘mechanistic perspective of communication’?

The mechanistic perspective of communication as described by Fisher (1978, cited in Sperka, 1996, p. 2) emphasizes on the relation between the components of a system in communication. In my understanding, the perspective is practicable in the sense that when two or more people are communicating, a system/channel for example telephone is used to relay the information from the sender to the receiver. Therefore, the mechanistic perspective concerns the channel or system through which the information is transmitted.


Sperka, M. (1996). Sperka, M. (1996). Psychologie der kommunikation in organisationen: Eine einführung auf systemtheoretischer grundlage. Essen: Die Blaue Eule. Retrieved from uction%20_Preliminary%20_Units%20Resources/Fisher%20references%204, System_Abstract.pdf

2. Kaye (2010; 2013) argues that it is important to adopt ‘an adult management perspective’ in relation to communication competence. Give a short outline of his ideas and indicate, how does your own understanding of communication link to those ideas?

Kaye (2010, p. 10-11) shows that the adult management perspective comprises of: one, the self/innermost part which brings self-awareness that serves as basis of self-examination for effective communication; two, the interpersonal which determines how the self relates to others; three, the people-in-systems which entails their influence of communication in organizations; and four, competence representing how people incorporate self-understanding to bring meaning to their interactions/and/or modify their systems. Thus, competence integrates self, others, and the system.


Kaye, M. (2010). Introduction to communication management. In S. Mlcek, B. Moorhead & G. Norris (Comps.), Communication management (pp. 3-22). Frenchs Forest, NSW: Pearson Australia.

3. Describe as precisely and as fully as possible what you understand by the term “Ethos of Scholarship”.

Ethos of scholarship entails the ability to acquire and apply valid, original and replicable theory through critical self-reflection by awareness that our doing influences/influenced by our being and thinking (Schon, 1983, in CSU Preliminary Module, 2013, p. 8); perspective transformation which is reconciling our sense-of-self and former experience; and praxis where the professional integrates her identity, understanding and action with a purpose and perspective (CSU Preliminary Module, 2013, p. 8).


Charles Sturt University. (2013). Preliminary Module: Foundations for Study [HCS102 Module]. Retrieved August 02, 2013 from Charles Sturt University website: ning%20Booklets_%20- %20Modules_20content/HCS102_Preliminary%20Module_%20Foundations% 20for%20Study.pdf.

4. Visit the eReserve/Subject Reserve facility and access the Reading by Thompson and Thompson (2008). What are one or two significant ideas from the authors that give you a better understanding about ‘reflective practice’?

One significant idea that has given me a better understanding about reflective practice is that our learning and practice develops when we reflect by connecting our thinking and doing (Thompson & Thompson, 2008, p. 10). The other idea is that reflection does not come from emptiness but from the reflector’s foundation of professional knowledge which forms his/her practice (Thompson & Thompson, 2008, p. 12).


Thompsom, S., & Thompson, N. (2008). What is reflective practice? In The critically reflective practitioner (pp. 7-31). New York: Palgrave Macmillan. Retrieved from s.pdf&images=yes



  • DO NOT CHOOSE ALL 8 QUESTIONS FROM JUST ONE TOPIC AREA. below, to make up that total of 8. choose two [2] questions to answer from each of the topic areasMake sure you

There are 4 topic areas covered here:

  1. Referencing and academic integrity [CHOOSE 2 QUESTIONS]

  2. Ethos of scholarship [CHOOSE 2 QUESTIONS]

  3. Work & values in the human services [CHOOSE 2 QUESTIONS]

  4. Theories of learning & communication [CHOOSE 2 QUESTIONS]

*Please note: Include both in-text and full citation references [that is, as you would for a Reference list], where appropriate.

7, 8, 13, 15, 24, 25, 31, 36

[CHOOSE 2 QUESTIONS]Referencing and academic integrityTopic Area 1:

  1. What is problematic about the following in-text reference in respect of APA formatting? Write it correctly to illustrate your understanding.

(Donald Schön p 16 1983)

The in-text does not adhere with APA in-text referencing guidelines as it uses both names of the author, and has an incorrect sequence of date and page number. The correct in-text citation is:

(Schön, 1983, p. 16).

  1. Which of the following does NOT constitute plagiarism?

Submitting someone else’s work as your own

Including Quotes with direct attribution and acknowledgement of the author

Failing to provide a full list of all references cited in the text of an essay/report

All of the above

[CHOOSE 2 QUESTIONS]Ethos of scholarshipTopic Area 2:

13. Which of the following IS a process for following an ethos of scholarship?


Opinion Giving

Spiral learning

  1. In the Module notes it is argued that ‘professional identity’ is no different to the way you approach scholarship and professionalism in your studies by being adaptable and selective of strategies that are:




all of the above

Work & values in Human Services [CHOOSE 2 QUESTIONS]Topic Area 3:

  1. What are at least 3 core values of the Australian Association of Social Workers [give a brief explanation of each]?

The three core values of AASW are Respect for persons, Social justice, and Professional integrity. Respect for persons’ value holds that each person should be treated with respect in accordance to an inherent worth/dignity that each human possesses. Social justice demands a core obligation for societies to afford protection and adequate benefit for all members; while Professional integrity calls for morals, ethics, and professionalism in conducting social work duties (AASW, 2010, p. 12-13).


Australian Association of Social Workers (AASW). (2010). Code of ethics, Commonwealth of Australia, Canberra. Retrieved from 0099-4e60-800b-881625b19c7d

  1. According to Franken (1994) it is not possible to change self concept by exercise of will.

True False

Topic Area 4: Theories of learning & communication [CHOOSE 2 QUESTIONS]

  1. Which of the following is not one of the perspectives Fisher (1978) claims informs our experience of communication?

Mechanistic perspective

Psychological perspective

Economic perspective

Symbolic Interactional perspective

  1. Kerka (1997) suggests that reflective journals offer what benefits for adult learning?

Reflective journals help the learner to engage in a reflective process and hence garner critical opportunities and experiences. The learner is able to tap into a record of mental processes that are focused in developing knowledge/understanding which provide reference centres for revision or backtracking to future learning chances. This makes it easier for the learner to integrate their learning in various subject areas (Kerka, 1996, cited in CSU Preliminary Module, 2013, p.22).


Charles Sturt University. (2013). Preliminary Module: Foundations for Study [HCS102 Module]. Retrieved August 02, 2013 from Charles Sturt University website: ning%20Booklets_%20- %20Modules_20content/HCS102_Preliminary%20Module_%20Foundations% 20for%20Study.pdf.


Make sure you have answered all questions from Part A, and 8 questions from Part B.

Make sure your Name and Student Number is included on every page. Number your answers correctly, and try to send in only those pages that include your answers [and the questions that you answer] – not the whole 25-page document!

Go to the HCS102 Interact Site and select the EASTS tool. Follow the instructions to upload your assignment and submit it.

You can submit your assignment as soon as you have completed, but all Assignments must be submitted well before Midnight – Monday 5 August, 2013.

Thank you!