Communicate effectively as a workplace leader
Соmmuniсаtе Еffесtivеly as А Wоrkрlасе Lеаdеr
Context in communication as discussed by Cardon, 2015, refers to the situation in which the communication takes place. For instance, the circumstances surrounding the communication including setting and the position which the speaker occupies in comparison to the receiver which in totality shapes the message appropriateness.
Understanding the context of communication determines the vocabulary that is used by the speaker, for instance, when speaking to medical practitioners, it would be inappropriate to assume that using legal registry would still apply (Cornelissen, 2014). Assumption that the receivers understand what is being communicated within a specific situation will lead the receivers into perceiving the message in the wrong manner. Therefore, understanding the context determines how one communicates certain idea to the receiver in the appropriate manner that suits the perception of the receiver (Martelli, 2016).
Choosing appropriate communication suitable to the audience serves many purposes. From a leader’s point of view, the message conveyed during the communication process is only successful when it invokes appropriate responses from the receiver (Martelli, 2016).
As discussed by Baldoni, 2003, it is important to convey the right message during communication so that the communication process informs, the audience through inviting and involving the audience. This is achieved through ensuring that the audience is able to understand the meaning send across by the speaker.
Creating reliable communication cues that are appropriate to the communication at hand ensures participation of the audience in the communication which is useful at most instances. Receiving the appropriate response from the audience and utilizing it demonstrates an effective two way communication implying that the message was decoded successfully by the audience.
In a workplace, recording and documenting occurrences especially those resulting from communication like conferencing is essential in a manner that future reference can be made to them (Coombs, 2014). For instance, documenting of events in electronic manner like on organization’s website and computers ensures that the incoming workforce is well aware of what the company upholds in terms of mission and vision (Baldoni, 2003).
Moreover, making a follow-up on recorded actions serves as a guide to establishing the authenticity in the leadership programs that are in a certain organization besides serving as a self-assessment criteria for the leadership in terms of communication.
Furthermore, the recorded messages at times serve as a screen to demonstrate best practice put across by the heroes at the organization. As a matter of fact, this sufficiently puts across accurate and objective information that can be utilized by the future employees at the workplace.
Communication by management to the subordinates involves more than just conveying the message but also the manner in which the message is send across. (Martelli, 2016). Thus the characteristics of effective communication include:
Two way communication in which the managers present the subordinates with the required information and on the other hand allow the workers to provide feedback that is then utilized in the final decisions, verifies the meaning making the communication process effective.
Face to face communication where the leaders talk to the subordinates rather than sending written communication that reduces interaction within the organization (Baldoni, 2003).
Complete messages in which the leader presents a whole story which is not distorted.
Objectivity in the communication where the information presented is relevant and timely for the correct perception by the subordinates (Martelli, 2016).
Inculcating non-verbal communication like facial expression and tone influences the communication process effectively when used correctly by the leader.
The communication sustains leadership message through the way the leader keeps it alive and meaningful to the audience by communicating mentally and metaphorically besides being verbal (Baldoni, 2003).
Baldoni, J. (2003). Great Communication Secrets.
Cardon, P. (2015). Business communication: Developing leaders for a networked world. McGraw- Hill Higher Education.
Coombs, W. T. (2014). Ongoing crisis communication: Planning, managing, and responding. Sage Publications.
Cornelissen, J. (2014). Corporate communication: A guide to theory and practice. Sage.
Martelli, A. (2016). 7 characteristics of effective communication. [online] MTM Translations. Available at:
[Accessed 19 Sep. 2016].