Article Review Essay Example

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Article Review

Article Review

Sam H. Dekay’s article, “Interpersonal communication in the workplace: A largely unexplored region”, published in the ‘Business Quarterly’ journal, serves as an introduction to two separate articles by Robles and Hynes which examine the reasons as to why the subject of interpersonal communication has been ignored both at the work place environment and in the training programmes for future professionals.

In essence, the article is divided into three distinct sections, each one of them addressing a different issue. In the first section, the introduction lays out what, according to the author; are the problems present in the current research on the needs for interpersonal communication in the workplace. The first problem is general apathy towards equipping professionals with personal skills in the course of training. The other problem is general lack of definitions of terms, concepts and rules that define interpersonal communication both in theoretical and practical terms. In the second section, the author seeks to underscore the importance of interpersonal skills in the current workplace. This is achieved by reference to a survey conducted by the author that underscores the emphasis placed on interpersonal communication skills in professional training services. Lastly, the author shows the ways in which the two articles reviewed address these two primary issues of concern regarding research in and application of interpersonal communication skills in the workplace.

Three issues stand out clearly in this article. The first one concerns the reasons the author cites for the apparent lack of attention to the subject of interpersonal communication skills. It is argued that although there has been considerable research on the matter, a lot needs to be done with regard to definition of terms and general development of theoretical concepts about the subject (Dekay 2012, p. 450). This may not be the case. Many of these studies have attempted to develop comprehensive and accurate definitions of terms and concepts (Dekay 2012, p. 451). Secondly, the author states that the subject of interpersonal relationships has received considerable attention in corporate practice. This has been exemplified by the much attention many corporations are placing on individuals with highly developed soft skills both for hiring and in subsequent promotion. Although these observations are true, it can be seen that the author lays much emphasis on the value of other aspects of interpersonal skills, like conflict resolution mechanisms and presentation skills, at the expense of business writing skills. Also, Cristini and Pozzoli (2010, p. 829) observe that workplace performance is as a result of a broad range of interpersonal skills that play equally significant roles in actual practice.

In conclusion, Dekay’s analysis of the two articles focuses on how they address the current dearth in research about interpersonal communication both in academia as well as in the workplace environment. It is observed that both articles reach a similar conclusion that the current state of affairs is a result of mismatch between academic training, which emphasises career related qualities in individuals on one hand and the actual workplace environment, which emphasises interpersonal communication attributes in professionals, on the other.


Cristini, A & Pozzoli, D 2010, ‘Workplace practices and firm performance in manufacturing: A comparative study of Italy and Britain’, International Journal of Manpower, vol. 31, no. 7, pp. 818 – 842.

Dekay, S H 2012, ‘Interpersonal communication in the workplace: A largely unexplored region’, Business Communication Quarterly, vol. 75, no. 4, pp. 449 – 452.